Examster AI LogoExamster AI

Cancellation and Refund Policy

Last updated: 6/15/2025

1. Subscription Cancellation

You may cancel your subscription to Examster AI at any time. To cancel your subscription, please follow these steps:

  • Log in to your account
  • Navigate to the Account Settings section
  • Select "Subscription"
  • Click on "Cancel Subscription"
  • Follow the prompts to confirm your cancellation

Upon cancellation, your subscription will remain active until the end of your current billing period. You will not be charged for subsequent billing periods.

2. Refund Policy

We offer refunds under the following conditions:

2.1 For Monthly Subscriptions

We offer a 7-day money-back guarantee for all new monthly subscriptions. If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase.

2.2 For Annual Subscriptions

We offer a 14-day money-back guarantee for all new annual subscriptions. If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase.

2.3 Technical Issues

If you experience persistent technical issues that significantly impair your ability to use our service, you may be eligible for a partial or full refund. Such cases will be evaluated on an individual basis.

3. How to Request a Refund

To request a refund, please contact our customer support team at support@examsterai.com with the following information:

  • Your full name
  • Email address associated with your account
  • Date of purchase
  • Reason for requesting a refund
  • Any relevant details or screenshots demonstrating the issue (if applicable)

Our team will review your request and respond within 2 business days.

4. Refund Processing

Once approved, refunds will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions that have been active for longer than the specified refund period
  • Accounts that violate our Terms of Service
  • Special promotional offers marked as non-refundable

6. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after any changes to this policy constitutes your acceptance of such changes.

7. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:

Email: support@examsterai.com