Shipping and Delivery Policy
Last updated: 6/15/2025
1. Digital Product Delivery
Examster AI is a digital service that provides AI-powered exam preparation tools. As a digital platform, our products and services are delivered immediately after purchase through your account. There are no physical products to ship.
2. Account Access
Upon successful purchase of an Examster AI subscription or individual product:
- You will receive an email confirmation of your purchase
- Access will be granted to your account immediately
- You can access all purchased content by logging in to your account
- For new users, account creation is required during the checkout process
3. Delivery Timeframes
Our digital content delivery typically occurs:
- Subscription access: Immediate upon successful payment
- Email confirmations: Within 10 minutes of purchase
- Custom exam preparation materials: Within the timeframe specified at the time of purchase (typically 24-48 hours)
4. Technical Requirements
To ensure proper delivery and access to our digital products, please ensure your device meets the following minimum requirements:
- Modern web browser (Chrome, Firefox, Safari, or Edge - latest two versions)
- Stable internet connection (minimum 1 Mbps)
- Javascript enabled
- Cookies enabled
5. Delivery Issues
If you experience any issues with accessing your purchase:
- Check your spam/junk folder for confirmation emails
- Ensure you are logging in with the correct email address
- Clear your browser cache and try again
- If issues persist, contact our support team at support@examsterai.com
6. Regional Availability
Examster AI services are available worldwide. However, please note that some features may vary by region due to:
- Local educational system differences
- Language availability
- Regional content restrictions
Check our regional availability page for specific details about service availability in your area.
7. Changes to This Policy
We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after any changes to this policy constitutes your acceptance of such changes.
8. Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us at:
Email: support@examsterai.com